Sectors anonymized at clients’ request. Each story links to the full technical writeup - methodology, what we left behind, and the measured outcome. References available on request.
Recovered tenant provenance for failed agent sessions. Built the incident response workflow used during platform-wide outages affecting thousands of concurrent sessions.
Agents read incoming claims, pull evidence from policy systems, and draft decisions with full audit trails - humans review only the flagged cases.
Took a YC-backed founding team from “it usually works” to per-conversation latency and accuracy metrics with a reproducible eval suite they could show investors.
Built a pipeline for languages with under one hour of labeled audio, using audiobook alignment, crowdsourcing, and pseudo-labeling. Published at INTERSPEECH 2025. Open-sourced.
Methods for retrieving from visually-rich documents - slides, scanned forms, technical PDFs - using fused text and visual encoders. Published at SIGIR 2026. Deployed at two enterprises.
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